Refund Policy

Effective Date: 19-04-2018

Introduction

At PrimeAsia, we strive to ensure customer satisfaction with our advertising and promotional services, business administration, and wholesale and retail sales of medicine. If for any reason you are not completely satisfied with your purchase or service, we offer a clear and transparent refund policy.

Eligibility for Refunds

1. Products

   • Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a full refund or exchange. Please contact us within 14 days of receiving the product.
   • Incorrect Products: If you receive an incorrect product, please contact us within 14 days of receiving the product. We will provide a full refund or exchange for the correct product.

2. Services

   • Unsatisfactory Services: If you are not satisfied with the advertising or promotional services provided, you may be eligible for a partial or full refund. Refund eligibility will be determined on a case-by-case basis and must be requested within 30 days of the service completion.

Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be returned in its original packaging and condition.
• Proof of purchase must be provided (e.g., receipt or order number).
• Refund requests must be made within the specified time frames (14 days for products and 30 days for services).

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Products that have been opened or used.
• Products that are not in their original condition or packaging.
• Custom or special order products.
• Services that have been fully performed and accepted by the customer.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us:

   • Email: primeasiap@gmail.com
   • Phone: +91 8977923488

2. Provide the following information:

   • Your name and contact information.
   • Order number or proof of purchase.
   • Description of the issue and reason for the refund request.
   • For damaged or defective products, include photos of the product and packaging.

3. Return the Product (if applicable):

   • We will provide instructions on how to return the product. Please ensure the product is securely packaged to prevent damage during shipping.

Processing Refunds

Once we receive your refund request and any returned product (if applicable), we will inspect the product and review your request. We will notify you of the approval or rejection of your refund within 7 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Late or Missing Refunds

If you have not received your refund within the expected time frame, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at primeasiap@gmail.com.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Site. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: primeasiap@gmail.com
• Phone: +91 8977923488
• Address: 112-6-36/E/7,8, SAI SHAKTI TOWERS, 3RD BLOCK, MOOSAPET, HYDERABAD-500072, TELANGANA, INDIA